Returns Policy
Your satisfaction is our priority. Learn about our return and exchange policies.
Standard Items
30 days from delivery date
Must be in original condition
Sale Items
15 days from delivery date
Final sale items excluded
Non-Returnable Items
Custom or personalized items cannot be returned for a change of mind. Contact support if a custom item is defective or does not match the approved order.
Items Must Be:
- Returned within the applicable time frame
- In original, unused condition
- In original packaging with all tags attached
- Free from damage, stains, or odors
- Accompanied by proof of purchase
Condition Requirements:
- • Apparel: Unworn, unwashed, with original tags
- • Accessories: Unused, in original packaging
Step 1: Contact Support
- • Email [email protected]
- • Include your order number and the item
- • Explain the return, exchange, or order issue
- • Include clear photos when an item is wrong or defective
Step 2: Wait for Instructions
- • Support will review eligibility
- • Follow the return instructions provided
- • Package an authorized return securely
- • Keep any shipment tracking information
Processing Time
Do not ship an item until support confirms that the return is authorized and provides the correct instructions.
Eligible Refunds
If support approves a refund after reviewing the returned item or order issue, it will be sent to the original payment method. Your payment provider controls when the credit appears.
Refund Amount
The approved resolution and amount depend on the item, reason, order details, shipping circumstances, and inspection. Support will explain the resolution before it is processed.
Exchange Process
Standard items may be eligible for a size, color, or style exchange when the item meets the return conditions and the requested replacement is available.
- Contact support before sending the original item
- Identify the replacement requested
- Wait for availability and eligibility confirmation
- Follow the instructions provided for the approved exchange
Exchange Policy
- • Custom or personalized items are not exchangeable for a change of mind
- • Replacement availability is not guaranteed
- • Any price difference is confirmed before the exchange is processed
- • Same return time frames apply
Our Responsibility
If you receive a defective or incorrect item, contact support with the order number, a description, and clear photos. The team will review the issue and explain the available correction, replacement, or refund options.
Report the Issue Promptly
Keep the item and packaging while support reviews the issue. Do not return it until instructions are provided.
The following items cannot be returned:
- • Custom or personalized items returned for a change of mind
- • Items marked as "Final Sale"
- • Worn, washed, altered, or used items
- • Items without original tags or packaging when required
- • Items damaged by misuse
A defect or order error is reviewed separately from a change-of-mind return. Contact support so the order details can be evaluated.
Return Instructions
Return shipping instructions and responsibility for shipping costs are confirmed by support after the request is reviewed. Do not send a return to an unconfirmed address.
Authorized Shipments
When support authorizes you to ship an item:
- Use a trackable shipping method
- Package the item securely
- Keep the tracking information and shipping receipt
- Follow the address and carrier instructions provided
For questions about returns or to initiate a return:
Belle Maya Prints support
Email: [email protected]